FAQ's

FAQ’s

Q: How do your deposits work?

A: I require a 50% deposit upon ordering to reserve your date and time. The deposit is non-refundable and non-transferable for any reason. Please be sure of your date and design.


Q: Am I able to stop in and buy a baked good? 

A: I do not offer fresh-baked goods like a storefront bakery. Everything I create is made to order.


Q: How far in advance do I need to place my order?

A: The earlier the better! Placing your order at least 3 weeks in advance is ideal. For weddings, try to start planning around the one-year mark.  Again, the earlier the better to secure your spot!


Q: How much are your cakes?

A: Pricing for each cake differs according to several factors.  The amount of servings needed helps determine the size.  From there, it becomes a question of the design and the amount of detail required (including fondant designs, accessories, etc.).


Q: When and where can I pick up my cake?

A: Pick-up times are usually Tuesday-Friday from 10:30am-5:00pm and Saturday from 10am-12pm. There are no pick-ups on Sundays. The pick-up location is on the North Side of Jacksonville, near Jacksonville International Airport. Exact location will be provided once payment has been made. 


Q: Can I pay for my cake in full when I pick it up?

A: I require a 50% down payment on all cake orders at the time the order is submitted. Remaining balance is due no later than 7 days before the cake is due. Failure to pay remaining balance will result in your order being canceled. 


Q: Do you make any other treats?

A: Yes! I offer cupcakes, cheesecakes, undecorated cookies, and dessert jars.


Q: What is fondant and what does it taste like?

A: Many of the designs on premium cakes are made of fondant, which is a form of icing that is very smooth and looks flawless. The taste and texture are similar to that of marshmallows (but slightly more chewy). Some people hate it while others love it. If you love the look, but you're worried that your guests won't like the taste, fondant is very easy to peel off and eat around. If you are concerned about having fondant on your cake, please feel free to ask before placing your order.


Q: Do you deliver? If so, how far?

A: I deliver ONLY custom cakes, or multiple whole cheesecakes/bundt cakes for a fee (based on distance) to most areas within the Jacksonville, FL area.  


Q: Do you offer wedding cake tastings?

A: I do offer cake tastings for weddings that will serve 100+ guests. The couple/ family will get to taste five cake flavors, and four filling options. I welcome any pictures, swatches of colors, and other ideas you would like to present at that time.


Q: Am I able to get each tier a different flavor?

A: Yes! There is no additional cost to do more than one flavor. This goes for both wedding cakes and all other events.


Q: Do you make vegan desserts? 

A: I currently do not make any vegan desserts at this time but we are consistently working on recipes until we can get it to the best quality that suits Kenya's Kakery, LLC.